Good question. Let’s start at the top.
Back in 2005, it was clear things weren’t working out in the rental game. Owners were unhappy, tenants felt like second-class citizens and property managers were miserable. Surely it didn’t need to be this way?
Enter Let’s Rent. We made it our mission to turn property management on its head with a new philosophy, vibrant culture – and best of all – no sales agents. This turned out to be the start of something big.
Since then, we’ve continued to push the property management industry boundaries as far and wide as we can, never afraid to innovate and always providing our clients and their tenants with the stellar service they’ve come to expect.
Our vision is to be the property management number one, offering a service where care, diligence, expertise and professionalism are paramount; where owners and renters can trust that when it’s needed, their property manager will get the job done.
We make a point of training our own team. Why? We’ve found that standard of property managers in the industry can be shockingly low, generally because of poor training (or no training at all). That’s why we take the time to keep our team up to speed and make sure they’ve got what it take to be industry experts.
We’re structured for results
Unlike other companies, we don’t have portfolio managers. Instead we have a task-based team structure with team members being highly skilled in select areas. We’ve found this gets the best results and cuts down on any possible risk such as rental arrears or property vacancy.
We’re constantly looking to innovate to enable us to continue offering superior service. For example, we use a cutting-edge software package that’s used by only 90 other agents in Australia. We think it’s really given us the edge.
Building positive relationships is a priority at Let’s Rent. After all, if we get on well with your tenant, they’re less likely to move on. And should they decide it’s time to leave, we’ll be in a better position to reduce your vacancy risk. That’s because tenants are only required to give access to show prospective new tenants through 14 days before they vacate. Most of our tenants, however, happily allow access 4 weeks prior to vacating.
The result? The time between tenants moving out and a new lease starting can be as little as 3-7 days.
90% – the percentage of our new business that comes from referrals. We believe if clients and tenants and others are happy to recommend us, then we’re doing things right.
89% – the number of Let’s Rent tenants on leases, providing security for both clients and tenants
$844 – our average rent per week per property on our portfolio
0.04% – the percentage of our tenants in arrears at the end of each month
1.6% – the percentage of properties vacant on our portfolio at any one time
1.5 weeks – the average time on market per property before a non-refundable deposit is received
Lisa is our Managing Director. Lisa’s commitment to changing the face of property management is not limited to the way Let’s Rent runs; she is also an active member of the REI Property Management Chapter where she contributes to industry-wide change. Her expert command of all things property makes her equipped to effectively manage any situation the portfolio can throw at her and her team. She’s enormously proud of the trademark friendliness that her team thrives on and is constantly on the lookout for ways to enhance service so Let’s Rent always stay one step ahead of the rest of the industry.
Skie is our Team Leader. With a background in managing accommodation, she has over 5 years’ experience in real estate. Skie is super organised and extremely diligent allowing her to oversee all aspects of the business and training our team to be the best property management specialists. She is always calm and professional, a happy face we love having around the office. Outside of hours, Skie enjoys indulging in good wine, listening to live music and spending time with her spoilt King Charles Cavaliers.
Kirk is our Property Maintenance Coordinator. Previously working in Strata and Property Valuations, he knows the Sydney property market like the back of his hand. Kirk is process focused, diligent, takes great pride in his work and always ensures a quick turnaround time with all maintenance requests for our landlords and tenants. Born and raised in the Sutherland Shire, Kirk likes escaping the hustle and bustle of Sydney on the weekends to visit his family and friends.
Jess is our Accounts Manager. Jessica is an absolute whizz when it comes to administration tasks and trust account input. She makes sure your rent is paid to you on time and takes the stress of out of paying your bills. Nothing gets past Jess! She works part time and is currently completing a degree in forensic biology at University of Technology Sydney.
JC is our Operations Manager. With over 6 years’ experience in property research and off the plan sales in both NSW & QLD, she is well versed in the entire property cycle. JC is customer service focused and is determined to ensure the right systems are put in place to make sure you are well informed on your investment property at any given time. JC plays water polo at a competitive level and loves to challenge the office with fun riddles and brain teasers.