Good question. Let’s start at the top.
Back in 2005, it was clear things weren’t working out in the rental game. Owners were unhappy, tenants felt like second-class citizens and property managers were miserable. Surely it didn’t need to be this way?
Enter Let’s Rent. We made it our mission to turn property management on its head with a new philosophy, vibrant culture – and best of all – no sales agents. This turned out to be the start of something big.
Since then, we’ve continued to push the property management industry boundaries as far and wide as we can, never afraid to innovate and always providing our clients and their tenants with the stellar service they’ve come to expect.
Our vision is to be the property management number one, offering a service where care, diligence, expertise and professionalism are paramount; where owners and renters can trust that when it’s needed, their property manager will get the job done.
We make a point of training our own team. Why? We’ve found that standard of property managers in the industry can be shockingly low, generally because of poor training (or no training at all). That’s why we take the time to keep our team up to speed and make sure they’ve got what it take to be industry experts.
We’re structured for results
Unlike other companies, we don’t have portfolio managers. Instead we have a task-based team structure with team members being highly skilled in select areas. We’ve found this gets the best results and cuts down on any possible risk such as rental arrears or property vacancy.
We’re innovators
We’re constantly looking to innovate to enable us to continue offering superior service. For example, we use a cutting-edge software package that’s used by only 90 other agents in Australia. We think it’s really given us the edge.
We’re communicators
Building positive relationships is a priority at Let’s Rent. After all, if we get on well with your tenant, they’re less likely to move on. And should they decide it’s time to leave, we’ll be in a better position to reduce your vacancy risk. That’s because tenants are only required to give access to show prospective new tenants through 14 days before they vacate. Most of our tenants, however, happily allow access 4 weeks prior to vacating.
The result? The time between tenants moving out and a new lease starting can be as little as 3-7 days.
90% – the percentage of our new business that comes from referrals. We believe if clients and tenants and others are happy to recommend us, then we’re doing things right.
89% – the number of Let’s Rent tenants on leases, providing security for both clients and tenants
$844 – our average rent per week per property on our portfolio
0.04% – the percentage of our tenants in arrears at the end of each month
1.6% – the percentage of properties vacant on our portfolio at any one time
1.5 weeks – the average time on market per property before a non-refundable deposit is received
The Team
Lisa Indge
Lisa is our Managing Director. Lisa’s commitment to changing the face of property management is not limited to the way Let’s Rent runs; she is also an active member of the REI Property Management Chapter where she contributes to industry-wide change. Her expert command of all things property makes her equipped to effectively manage any situation the portfolio can throw at her and her team. She’s enormously proud of the trademark friendliness that her team thrives on and is constantly on the lookout for ways to enhance service so Let’s Rent always stay one step ahead of the rest of the industry.
Skie Ross
Skie is our Team Leader. With a background in managing accommodation, she has over 5 years’ experience in real estate. Skie is super organised and extremely diligent allowing her to oversee all aspects of the business and training our team to be the best property management specialists. She is always calm and professional, a happy face we love having around the office. Outside of hours, Skie enjoys indulging in good wine, listening to live music and spending time with her spoilt King Charles Cavaliers.
Jennifer Hawke
Jennifer is our Client Relationship Manager and is responsible for onboarding new business. Completing a bachelor’s degree in Business, majoring in Marketing and HR – Jennifer has spent her career in Marketing and Managerial positions across various industries. Jennifer made the move to real estate 6 years ago and developed a deep passion for property management and off the plan sales. Combining her passion for real estate with her excellence in client relations, Jen joined the Let’s Rent team to head all things business development. Jennifer’s warm disposition, exceptional work ethic, and desire to succeed ensures a delightful experience for both internal and external clients.
Janine Kennedy-Dean
As a dedicated member of our property management team, Janine manages a portfolio of properties providing exceptional service to both owners and renters alike. Holding over 15 years experience in the real estate industry, in areas such as property management and trust accounting, Janine is able to provide a high level of experience and expertise in the management of your property. Janine combines a strong attention to detail and a warmth and friendliness that ensures your property is in safe hands. With excellent communication and work ethic, Janine aims to take the stress out of your investment and allow you to feel safe in the knowledge any issues that may arise will be dealt with swiftly and diligently.
Jo-Anne Franks
Jo-Anne is an integral part of our property management team. Boasting a career by continuous service in Property Management since 1999, Jo has achieved success by maintaining a philosophy that this business is all about people. Having managed over 1200 properties, she has developed a multi-faceted understanding of Property Management. Always positive and outgoing, giving creative customer service with a sense of humour!
Aleks Gerlach
Aleks is our Senior Leasing Coordinator. As one half of our amazing leasing team, Aleks oversees all aspects of the leasing department and makes sure we match your property with the right tenant.
Gisella Balanta
Gisella is our Leasing Consultant. As one half of our amazing leasing team, Gisella is responsible for holding inspections, engaging with potential tenants, vetting applications and managing the entire leasing process.
Ben Tindiglia
Ben is our property officer and is responsible for supporting our property managers. Recently completing a Bachelors of Business, majoring in property Ben is eager to put all that he has learned into practice and gain a meaningful understanding of the renal process. With a background as an assistant to a real estate sales agent and as an assistant for multiple asset managers Ben understands the needs of our property managers and how to ensure that they are well supported. Outside of hours, Ben enjoys attending car shows and trying new foods
Kelly Zhang
Kelly has trust account experience for over 8 years, specializing in the management of investment property accounting. She represents extraordinary account knowledge, with careful and precise thoroughness and accuracy within her work performance. Kelly is a friendly and hardworking team member with a strong work ethic. She will ensure to represent Let’s Rent values of only the highest quality service and performance for its clients.
Natasha King
Natasha is our office co-ordinator and is responsible for administration and team support. With a background of 6 years in property management administration and currently studying a Diploma of Business she brings a wealth of knowledge, combined with a high attention to detail and organisation to ensure she completes all tasks efficiently.