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We make things easy for you

We take care of all the details while you can focus on the stuff that’s important to you.  Our specialist team will be putting in place all of the great stuff we know about managing investment properties so that you can be assured that we have your risks covered.

Whether it letting or reletting your property, make sure your tenants rent is paid or regularly inspecting your investment, we have all of the systems and processes set up.  But there’s more… our team really cares about doing a good job and providing both owners and tenants with super service.

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Why rent with us

Welcome to a new way in property management.  This is where your phone calls are answered, your messages returned, your emails are answered and you can find a knowledge base that will help you make decisions in relation to your investment property.

Our team is here to support you on your journey and provide the tools to manage your risk and increase your returns.  And guess what else…. yep, we really do care about the outcomes.  That’s why nearly 88% of all our new business is still from referrals and thats been pretty consistent since 2005.

We’d love you to join us!

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You’re busy

You’ve worked hard to buy your investment property.  Now, let us take care of the day to day management so that you can relax knowing that it will be looked after.

Make the switch to property management that values you!

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We’re with you on this

Many of the Let’s Rent team are investors themselves and we are all committed to providing you with a knowledge base that will help you make the right decision about your investment property.

Stay in the loop with all things property

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We create positive relationships

Let’s Rent is all about relationships and communication.  The foundation of the business is taking care of our clients, tenants and all those we come into contact with so we can best facilitate property mangement functions.  It’s also much more fun than being negative!

Here’s Proof

What Clients Say

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Any Questions?

Some Answers.

We'll answer your questions about renting before you've even asked.

We use common sense?

We’ll never bombard you with red tape or unnecessary process. Our job is to make renting a property simple. For you, we’ll always be pro-active.  We’ll break it down, tell you your options, and give you sound advice based on our many years of experience. No fuss and less stress so there’s more time for you to focus on what you’d rather be doing.

How do we choose our team?

Well, we have a strong brand which is growing all the time so at this stage we often have great people approaching us.  We’ve found that recruiting people with the right skills and attitudes is far, far more important than recruiting for property management experience.  In fact most of the Let’s Rent team have been trained in house.

We know that a strong negotiator might not be skilled at data entry. Someone who loves project management might not like accounts. We don’t operate like a normal agency – we have specialist tasks, specialist roles, and specialist people.

How do we get better at what we do?

There is always more to learn, more to try, and more that can be done. Our innovation is one of the reasons we have flourished. We are early adopters and have been one of the first to take on many new technologies to improve our service standards and quality.  At the heart of our desire to improve is our mission to offer the best possible support and service to our clients and tenants. We’ve been giving the big guys a run for their money since 2005.

How do we avoid tenants going into arrears?

Well, we started working through this one about 7 years ago.  We turned it on its head and now we are in control because all rent received is via direct debit.  This actually makes it easy for tenants to pay on time as we set the date and they know each month or each fortnight the exact day we will be debiting their account.

It also means, it is very clear when funds are not available in the account as the direct debit will fail.  We explain the process to tenants when we go through the tenant induction.  We are very proud that our arrears are consistently less than 1% of all properties we manage.

How do we make sure your tenants pay in advance?

We love this questions because at Let’s Rent, we have 99% of our tenants in advance on average.  Why?  We set up all tenants on direct debit so all tenants know when we will be taking the money out of there account.  We also talk to them about our expectations for zero arrears.  After all isn’t that what signing a lease means.

On those odd occasions where there may be an issue, we will let you know and do all we can to work with the tenant to get things back on track.

When do I receive my rental income?

We will receive rent from your tenant on a fortnightly or monthly basis.  We’ll then pay any invoices on your behalf and then disburse the balance to you at the end of each month.  This will happen on the last business day of each month.

Of course, the statement will be emailed to you at the same time with soft copies of all invoices attached.

When is the rent reviewed?

We review the rent each year when we look at whether you will want your tenant to stay on.  We’ll give you a market review and advise you on the best way to handle giving your tenant a rent increase if the market suggests this is appropriate.

We’re super careful about not putting you in a risky situation where your tenant vacates due to a rent increase.  It’s a fine balance but we will always let you know the pros and cons.

Who do I talk to?

At Let’s Rent, we believe that having portfolio managers is completely outdated and terribly inefficient.  So, we thought about how things could run smoothly and efficiently and came up with a task based team structure.

That means you talk to the team member best placed to answer your question.  Take a look at the team here.

Otherwise you are always welcome to email Lisa on lisai@letsrent.com.au and she can direct your question appropriately.

Will my tenant always be on a lease?

That’s always our aim because this provides you with the most protection against the risk of vacancy.  We have 85% of all tenants on leases and always recommend this to clients but of course that is a personal choice.

We have strong processes around being proactive as your tenants lease is due to expiry with our first contact with you around 8 weeks prior to the lease expiring.  This enables us to plan and be prepared if the tenant is planning to vacate or if the tenant is reluctant to sign a new lease.  Hey, sometimes it will be smooth sailing with your tenant agreeing to a rent increase and signing a new lease.

 

Unsure what to do? Our answered questions above may assist you. If not, give our office a call; we're here to help.

Request Repairs

If you are in need of an urgent repair, contact Lisa on 02 9555 4886. All non-urgent repairs must be reported in writing via the form below or emailing maintenance@letsrent.com.au
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