We at Let’s Rent are so confident in our service that we are prepared to manage your property ‘fee free’ for the next three months if you are not satisfied!
Please read below for our Customer Service Standards so you know what to expect from the Let’s Rent property management team.
Our customer service promise:
Communication
We consider Communication the most important element of the service we provide.
All phone calls will be returned within four business hours and all emails will be returned within one working day.
Personal Attention
As our client you will have one primary point of contact, your property manager. This person knows all about your property in detail and for extra peace of mind there will always be a secondary contact.
Compared to most other agencies, Let’s Rent property managers handle much smaller portfolios. This has been planned so you receive the attention you deserve.
Your property managers know the value of personal attention to each and every client.
Maintenance
All repair requests will be notified to you and no repair will be actioned without your prior approval unless it is defined legally as an ‘urgent’ repair.
Rent Collection
In the event that a tenant may fall behind, we will pursue the arrears quickly but in line with the legislation.
Letting
We will make every effort to show your property personally to all potential tenants.
Two viewing times will be scheduled each week and we will take every opportunity to show your property by appointment as well. We will provide feedback after every inspection and give you on going updates.
Privacy
All information you have with us, remains with us. All personal information will not be released to any other party unless authorised in writing.
Professional standards
Our agency is committed to doing the right thing. So that you, the property consumer know what we stand for, we have a Let’s Rent Code of Ethics which every employee of Let’s Rent pledges to uphold.
Let’s Rent Code of Ethics
Act in the Client’s Best Interests
We will always be fair to all parties but shall at all times act in the best interests of the party with whom we have an agency agreement: our client.
Retain Confidentiality
We shall at all times retain and respect the confidential and privileged nature of our dealings with clients and the public at large.
Comply with Law
We shall at all times comply with all governing legislation.
Comply with Professional Bodies
We shall at all times comply with all by-laws, rules and regulations of all professional bodies of which we are members.
Comply with Business Policies
We shall at all times comply with the policies, systems and procedures of our agency.
Reject Uncertainty
We will not give any proposed action, service or activity the benefit of the doubt. If we are uncertain as to whether it complies with our Code of Ethics, we will reject it.
Guarantee
As promised, if we fail to meet the above standards the next three months management of you property is ‘fee free’.
