What makes us stand out from the crowd?

Good question. Let’s start at the top.

Back in 2005, it was clear things weren’t working out in the rental game. Owners were unhappy, tenants felt like second-class citizens and property managers were miserable. Surely it didn’t need to be this way?

Enter Let’s Rent. Kicking off over 10 years ago, we made it our mission to turn property management on its head with a new philosophy, vibrant culture – and best of all – no sales agents. This turned out to be the start of something big.

Since then, we’ve continued to push the property management industry boundaries as far and wide as we can, never afraid to innovate and always providing our clients and their tenants with the stellar service they’ve come to expect.

Our vision is to be the property management number one, offering a service where care, diligence, expertise and professionalism are paramount; where owners and renters can trust that when it’s needed, their property manager will get the job done.

We train to ensure we're the best

We make a point of training our own team. Why? We’ve found that standard of property managers in the industry can be shockingly low, generally because of poor training (or no training at all). That’s why we take the time to keep our team up to speed and make sure they’ve got what it take to be industry experts.

We’re structured for results

Unlike other companies, we don’t have portfolio managers. Instead we have a task-based team structure with team members being highly skilled in select areas. We’ve found this gets the best results and cuts down on any possible risk such as rental arrears or property vacancy.

We’re innovators

We’re constantly looking to innovate to enable us to continue offering superior service. For example, we use a cutting-edge software package that’s used by only 90 other agents in Australia. We think it’s really given us the edge.

We’re communicators

Building positive relationships is a priority at Let’s Rent. After all, if we get on well with your tenant, they’re less likely to move on. And should they decide it’s time to leave, we’ll be in a better position to reduce your vacancy risk. That’s because tenants are only required to give access to show prospective new tenants through 14 days before they vacate. Most of our tenants, however, happily allow access 4 weeks prior to vacating.

The result? The time between tenants moving out and a new lease starting can be as little as 3-7 days.

Our track record speaks for itself

90% – the percentage of our new business that comes from referrals. We believe if clients and tenants and others are happy to recommend us, then we’re doing things right.

89% – the number of Let’s Rent tenants on leases, providing security for both clients and tenants

$844 – our average rent per week per property on our portfolio

0.04% – the percentage of our tenants in arrears at the end of each month

1.6% – the percentage of properties vacant on our portfolio at any one time

1.5 weeks – the average time on market per property before a non-refundable deposit is received

The Team

Lisa Indge

Back in 2005, Lisa had a vision that property management could be different and has spent many hours since that time perfecting the processes and building a wonderful team to support the business. Her commitment to increasing the professionalism in property management is backed up by her participation in the REI Property Management Chapter.

She is proud of the culture of friendliness, …….

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Christian Yan

Christian’s background in construction project management means he is perfectly placed to manage all maintenance for Let’s Rent properties.  His knowledge of costing and types of maintenance has been invaluable in getting through some pretty tricky maintenance items.  His positive attitude and persistence are appreciated by both clients, tenants and fellow team members.  Christian is the go to man for maintenance and repairs!

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Cecilia Le

Cecilia is in the last stages of completing an accounting degree.  She has taken to trust account like a duck to water and can answer any question you may have about payments, invoicing and ledgers.  Her ability to ensure that the trust account entry is timely, accurate and efficient is second to none and on those odd occasions where a client might need some explanation in relation to their statement, she is always there to help.

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Sam Farrell

Sam has many talents and is particularly knowledgeable on legislation and NCAT matters.  This knowledge is great when it comes to avoiding taking a matter to tribunal however he is whip smart at constructing a case if we do have to attend.  He has been working part time with the Let’s Rent team while completing a law degree and is committed, capable and easy going.  His focus is leasing and new business when not managing an NCAT case, which thankfully is quite rare.

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Anna Coulton

Anna decided that she wanted to be part of the Let’s Rent team and we are so glad she did.  With 23 years experience in property management, she is adept at managing our growing team.  She a problem solver and a master of conflict resolution.  In addition, her extensive knowledge of legislation and property management risk areas makes Let’s Rent run smoothly.

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Susie Willis

With a background in renovating and a killer eye for detail, Susie takes care of vacate inspections and also some routine inspections.  She has a mature approach to problem solving and is passionate about making the process run smoothly for both owners and tenants.

Susie also works on our renovations and her skills really are perfect for this job.  Let’s Rent often renovates clients investments so that our clients can maintain and increase their return.

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Skie Watson

Skie has a background in managing accommodation and had previously worked in real estate before she joined the Let’s Rent team.  She found she just wanted to get back to the coal face and work in property management.  She has the ability to work across a number of tasks and is super organised.  You’ll find her taking care of the lease renewals, vacate inspections and any other little thing that just needs to be done.  Nothing fazes her and she is always a happy face around the office.

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Max Indge

Max works in our maintenance team with Christian and is determined to make sure things are done right the first time.  His follow up, attention to detail make him a favourite with both clients and tenants.

He works part time and is currently completing a degree at Sydney Uni.

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Jessica Indge

Jessica is super organised and calm.  She is an absolute whizz when it comes to administration tasks and trust account input.

She works part time and is currently completing a degree in forensic biology.

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Amber Passau

Well, what an interesting background Amber has.  She has worked very successfully in debt collection and insurance claims but was passionate about property so gave us a call.  We were delighted to have her join the team.  She is light hearted but determined when it comes to achieving measurable results.

Amber works Lisa in taking care of new business as well as supporting the leasing team.  She is conscious of the stress that can be caused by vacancy both when initially renting a property as well as reletting and as such provides great feedback and advise to clients during this process.

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